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Customer Support


Context Help

If you lose your way inside our hosting Control Panel, the very first thing you should do is press the Help button, which is visible on each page. A popup will show up. It includes thorough info about all the actions that you can carry out on the given page. Each pop-up window shows up on the very same page so that you can swiftly return to your work.

Video Tutorials

We have a huge library of instructional video clips demonstrating how to work with our hosting Control Panel. They're meant for those of you who want to see how things are getting done rather than only reading articles. Thus, anyone can swiftly find their way around our Control Panel by simply watching our step-by-step how-to videos.

F.A.Q.

If you can't discover the answer you searching for, explore our comprehensive FAQ section, which covers questions asked by real persons and offers real solutions. We constantly "revamp" our Frequently Asked Questions section with new entries so as to cover all the new additions and innovations associated with our platform.

Ticketing System

If you still can't discover the solution you searching for in the Frequently Asked Questions database either, we have a fantastic team of customer service technicians available 24x7 and ready to help you with any question. Each trouble ticket you open will be answered within one hour (the average ticket response time being just 20 mins), so you will never have to wait a long time to receive an answer to your question.

Contact Sales:

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 269827

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 06.00 PM GMT/UK
05.00 AM - 01.00 PM EST/USA
08.00 PM - 04.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com